Shipping policy


*We currently deliver only to mainland UK,
by next day delivery (9:00am - 7:00pm)



Scheduled Delivery
£ 7 +vat


If you purchased Over £50
£ 0 FREE Delivery

*We cannot guarantee the quality of items if customers have asked the courier to change or delay the delivery date or couldn't receive the products at the delivery date as long as the courier tried to attempt the delivery.


Delay

Even though we use the trusted delivery carrier, the delivery delay could be unavoidable.
Usually the parcel would arrive the next working day or so, however kindly let us know if you haven't received your order.

Thank you for your understanding.


Return & Refund Policy

For health and safety reasons, we are unable to accept returns or provide refunds for food products that have been opened or partially consumed, unless the item is defective or was delivered in error.

If you receive a damaged, defective, or incorrect product, please contact us within 5 days of delivery, and we will be happy to arrange a replacement or refund.

Order cancellations and changes are accepted if requested at least 2 business working days before the selected delivery/pick-up date.

Please note that personal preferences — such as taste or flavour — are not considered valid reasons for return or refund once the product has been opened.

To be eligible for a refund, please email us with the reason and details of your issue. If anything fails to meet your expectations, we will review your request to determine if a refund is possible.

To complete your refund, we require a receipt or proof of purchase. If you have any issues,

Please contact us : contact@matchado.co.uk.
MATCHADO Ltd, Unit 15 Edison Court, Warple Way, London, W3 7FW, United Kingdom

Once we accept the refund request, your refund will be processed, and a credit will be automatically applied to your credit card or original method of payment within a certain number of days. If you need to require the product return, it will be your own cost unless we fail to deliver the good condition.

We appreciate your understanding and cooperation.